Return Policy
Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Your end customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
When setting your retail prices or manually editing them, keep in mind that customs agencies often calculate duties/fees based on the declared retail price.
If you collect VAT in your store, note that Printful doesn't currently offer a way to display paid VAT or a VAT ID on shipping labels or packing slips.
With Printful live shipping rates, orders to Canada generate an Int'l Economy Duties paid with tracking option (4-8 business days after fulfillment). This method can be useful for tracking packages so that they're less likely to get lost in the mail.
Do all items in orders always ship together?
Each item we ship may have different delivery times. This is because some products are packaged and shipped separately. E.g. we send our posters in super-durable tubes. Obviously, a canvas won't fit in there.
Any questions or concerns please feel free to contact us directly through the Contact page or sleevelessmen@gmail.com.
What is your Return Policy?
We stand by the quality of our products and offer a 100% customer satisfaction guarantee. If you are not fully satisfied with your product just send us an email within 2 weeks, we will send you return instructions and then once we receive the product, fully refund you.
Please note: we do not pay for shipping to send products back to us. You must send back unwanted products at your own expense. We highly recommend shipping back via Fedex or UPS.
Damaged/Misprinted/Defective Items - It’s possible that you might receive a damaged item. There are a handful of reasons why that might have happened. It could be a manufacturer’s error, fulfillment error or damaged during shipping. We have quality control that the all products go through. However, as with everything, we might accidentally let through an item that has defects. If you receive a damaged or defected item, we always take full responsibility and provide a free replacement.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. Claims deemed an error on our part are covered at our expense. The first thing you need to do is provide photos of both the unsatisfactory product and the packing slip.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Lost in Transit - For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please double check your provided address and then get in touch with out support team.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Motiversity reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.